Sometimes it happens… you see an aggressive or abusive message on a Facebook page or group, you’ve been attacked by one, or something you see just doesn’t sit right with you – so what do you do?
Well, you could sit and moan, shout at the screen, call your mum, or you could… REPORT that page.
Facebook has a facility that allows you to report a page or a post and in this blog post I’m going to tell you how to do it, and tell you my experiences.
So, let’s take a page – I’m going to use the British Democratic Defence League page as an example because they recently attacked me and I (and others) successfully had the posts removed.
If you dislike a page as a whole (and I have no thoughts for or against this one apart from where they used me as a pawn) then the process is simple.
First of all look top right on the page and see the cog symbol:
When you click on this you get a drop down box which shows:
Now, we can all be sure that “I just don’t like it” and “I think it shouldn’t be on Facebook” are putting us on a hiding to nowhere, so ignore those options.
In my case it was “It’s harrassing me or someone I know” so i’m going to continue using this as an example (I’ll use another example in ‘reporting a post’ later).
Clicking on that gives us this:
Now, don’t think that ‘getting help from someone you trust’ is what you need. You need to tick that report to Facebook box right now.
Then you’ll get this:
And you won’t hear anything for a couple of days.
If you’re lucky the page will disappear and you’ll get a message about this, but in my experience this is VERY unlikely.
The fact that you’re a little bit miffed is more likely to do with a post than the entire page, so start small – from little acorns great oak trees grow, right?
So, find a post (yes I know there may be more than one but you can report each one individually) that you’re unhappy with and let’s report that!
Firstly locate the time that the post was made and right click the downwards facing arrow to the right of it:
See that ‘Report / mark as spam’?
Click on that.
You’d be forgiven for thinking that’s it, as no fanfare is made, but look out for this box:
It’s not the easiest to see but it’s there.
Click on the ‘Report’ link and you see this:
Now this bit isn’t obvious… if you click ‘I don’t think it should be on Facebook’ you get a generic reply. Ditto if you click ‘It’s spam’.
Don’t be disheartened – if you click on ‘I don’t like this photo of me’ then you get this:
This gives you a little bit more to play with.
HOWEVER it gets a little more interesting if you click on ‘Other’:
From here it’s pretty self explanatory I would hope. There are sometimes other options such as hate crime, incitement to violence and other options, but just go with what you think.
So what will happen?
Honestly? The chances are that firstly you’ll get this:
Now, I don’t know whether Facebook actually review the pages the first time you report them, as every single page I have reported has had this response. I suspect it is an automated process, and they hope you’ll go away.
But, there is still hope – you can give Facebook feedback on the post and extra information using the link provided, and this allows you to go into more detail about the issue. It seems that an actual person then reviews the page or post you have complained about and, if they agree, remove it.
It’s easy to give up at the first hurdle, but by reporting posts and pages (and encouraging your connections to do the same) that are harmful or hurting people, maybe, just maybe, we can help people out and make Facebook a nicer place for them to be.