So, what does a page have to do to get banned from Facebook?

As some of you will know, I’ve recently been the victim of a vile slur, which has propogated to some pretty nasty places on the Internet. I’ve been threatened on Neo Nazi websites, receeived hundreds and hundreds of threats and insults, had my Facebook Business page overrun with illiterate rants and had my home, livelihood and children threatened.

Luckily I didn’t let it get to me too much, but the person or people behind this contine to threaten other people; people who aren’t as blase about it.

Just yesterday on this foul page, a contact of mine was accused of child molestation and murder. It was enough to drive her and her family to tears, and for her to threaten to remove her Facebook profiles. Luckily, with the support of her friends, she’s rallying round and ready to fight back.

On another page, the stories about me and my daughter Leigh were reposted, along with another accusing someone else of being a paedophile (and posting his telephone number).

And then this page appeared – the lovingly named ‘Nonce Watch‘. On this page another nasty accusation against a guy who has done nothing wrong.

dougieNow, Maddie is in the news again recently, so this would pique the interest of lots of people. Did Dougie say this? No, I have no doubt that he didn’t. It’s just another attack – in fact Dougie had been threatened only hours earlier that the admin of Nonce Watch would ‘make his life hell’.

So, surely Facebook would delete the post, if not the page?

Many of my contacts and I reported the above pages as harrassment, amongst other things. The image above is clearly harrassment, right?

Facebook think not:

nonceGee, thanks Facebook.

Then it gets worse…

My daughter shares my fighting spirit, and posted links to my original blog on this subject on the posts on the ‘Alex Wood‘ page (which by the way we believe is run by Joshua Bonehill and not indeed Alex Wood, although who knows).

Here are some of ‘Alex’s’ responses to Leigh:

alex1alex2

Surely harrassment, no? This isn’t the first time ‘Mr Wood / Bonehill’ has resorted to this (this is another fabricated slur he posted and I replied to with a link to my blog):

shagUnfortunately I was banned from the page before I could take him up on his eloquent offer… 😉

Again, many people reported the page to Facebook, and each and every one of us had the same response as above.

To my mind, both of these pages are clearly set up purely to harrass the enemies of Joshua Bonehill – it’s not just Leigh, Maggie and I, it’s many other innocent people who are having their reputations slurred on the Internet, and Facebook are aiding and abetting this by not taking it seriously.

Why bother having a ‘report this page’ facility if they then ignore the contents of a reported page or post?

I realise that Facebook is free, and we’re a country that believes in free speech; but I can’t stand idly by while people (whether I know them or not) are consistently hounded on the 5+ new pages that spring up a day.

I’d appeal to everyone to report the 3 pages detailed in this blog post, I’ll be writing a full post on how to report a page later today so look out for it!

In conclusion, Facebook needs to tighten up its reporting reviewing facility and start taking this seriously before someone gets hurt.

Have you had success in getting a page or post removed? Or is your experience similar to the one recounted here? I’d love to hear your point of view – please comment below 🙂

 

*** Edited to add***

Mr Wood’s response:

parklifeMy response:

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Who’s in charge of your Facebook business page?

It seems like a no-brainer, right? Obviously YOU’RE in charge of your Facebook Business Page… aren’t you?

But it’s not that simple. Ask yourself these questions:

  • Have you ever outsourced your Facebook Business Page updates to someone else?
  • Did an employee who has now left ever do the updates?
  • Was the page set up for you by someone else?

You see, I manage over 50 Facebook pages for current clients, and in my time have managed over 50 for clients who have then gone on to take the management on themselves, once they understood the principles.

Yet, looking through my Page Management list last night, I see that of the pages I am currently admin for, 15 or so are ex clients.

What I’m saying is that I have admin rights on 15 sites that I really shouldn’t have. I could post anything I like to those pages, and it would seem as if it’s coming from the page owners.

Of course, *I* wouldn’t do that, and over the next couple of days I’ll be removing myself as admin on those pages.

But would a disgruntled ex employee or a sacked contractor be so magnanimous (for want of a better word)?

Remember, everything posted from your page looks as if it comes from you, whether it does or not.

Add in to that simple human error – maybe your page is still listed in their Hootsuite or Buffer account and they post to your page by accident – and it could be a PR minefield.

I’d advise all Facebook Business Page owners to take a few minutes to see who is admin on their pages and remove anyone who shouldn’t be there right now.

How do I find out who is admin on my Facebook Business Page?

First, navigate to your page and click on the ‘Edit Page’ button:

1From the drop down box choose ‘Edit Admin Roles’

This will give you a list of people who are admin – now on my page it’s just me:

2If your page has more than just you, and that shouldn’t be the case, then you need to remove the others.

How do I remove admins that shouldn’t be there?

Using a page I should no longer be admin on, I’m going to sho you how to remove admins 🙂

From the ‘edit admin roles’ link, I get this (I’ve removed identifying features of the page to protect the innocent 😉 :

3See that X to the right of my name? If I click on that, and press ‘save’ (bottom left) there will then be a pop up box asking me to confirm my password:

4

Once your password is in and confirmed, the admin (or manager) you want removed will be gone. It’s that simple!

So, take a few minutes today to find out just how secure your Facebook Business Page is!

Want to become one of the 50+ clients I manage Facebook pages for, building likes, encouraging interaction and shares, and posting to regularly? Check out my First Week Free Facebook Management offer now!

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How do I report a Facebook page for abuse?

Sometimes it happens… you see an aggressive or abusive message on a Facebook page or group, you’ve been attacked by one, or something you see just doesn’t sit right with you – so what do you do?

Well, you could sit and moan, shout at the screen, call your mum, or you could… REPORT that page.

Facebook has a facility that allows you to report a page or a post and in this blog post I’m going to tell you how to do it, and tell you my experiences.

So, let’s take a page – I’m going to use the British Democratic Defence League page as an example because they recently attacked me and I (and others) successfully had the posts removed.

If you dislike a page as a whole (and I have no thoughts for or against this one apart from where they used me as a pawn) then the process is simple.

First of all look top right on the page and see the cog symbol:

1

When you click on this you get a drop down box which shows:

2As you can see, ‘Report Page’ has been highlighted. Click on this and you get an array of options:

 

3

Now, we can all be sure that “I just don’t like it” and “I think it shouldn’t be on Facebook” are putting us on a hiding to nowhere, so ignore those options.

In my case it was “It’s harrassing me or someone I know” so i’m going to continue using this as an example (I’ll use another example in ‘reporting a post’ later).

Clicking on that gives us this:

4

Now, don’t think that ‘getting help from someone you trust’ is what you need. You need to tick that report to Facebook box right now.

Then you’ll get this:

5

And you won’t hear anything for a couple of days.

If you’re lucky the page will disappear and you’ll get a message about this, but in my experience this is VERY unlikely.

The answer?

The fact that you’re a little bit miffed is more likely to do with a post than the entire page, so start small – from little acorns great oak trees grow, right?

So, find a post (yes I know there may be more than one but you can report each one individually) that you’re unhappy with and let’s report that!

Firstly locate the time that the post was made and right click the downwards facing arrow to the right of it:

Capture

See that ‘Report / mark as spam’?

Click on that.
You’d be forgiven for thinking that’s it, as no fanfare is made, but look out for this box:

6

It’s not the easiest to see but it’s there.

Click on the ‘Report’ link and you see this:

7

Now this bit isn’t obvious… if you click ‘I don’t think it should be on Facebook’ you get a generic reply. Ditto if you click ‘It’s spam’.

Don’t be disheartened – if you click on ‘I don’t like this photo of me’ then you get this:

8

This gives you a little bit more to play with.

HOWEVER it gets a little more interesting if you click on ‘Other’:

10

From here it’s pretty self explanatory I would hope.  There are sometimes other options such as hate crime, incitement to violence and other options, but just go with what you think.

So what will happen?

Honestly? The chances are that firstly you’ll get this:

denied-the-pigs

Now, I don’t know whether Facebook actually review the pages the first time you report them, as every single page I have reported has had this response. I suspect it is an automated process, and they hope you’ll go away.

But, there is still hope – you can give Facebook feedback on the post and extra information using the link provided, and this allows you to go into more detail about the issue. It seems that an actual person then reviews the page or post you have complained about and, if they agree, remove it.

It’s easy to give up at the first hurdle, but by reporting posts and pages (and encouraging your connections to do the same) that are harmful or hurting people, maybe, just maybe, we can help people out and make Facebook a nicer place for them to be.

 

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So, what does a page have to do to get banned from Facebook?

As some of you will know, I’ve recently been the victim of a vile slur, which has propogated to some pretty nasty places on the Internet. I’ve been threatened on Neo Nazi websites, receeived hundreds and hundreds of threats and insults, had my Facebook Business page overrun with illiterate rants and had my home, livelihood and children threatened.

Luckily I didn’t let it get to me too much, but the person or people behind this contine to threaten other people; people who aren’t as blase about it.

Just yesterday on this foul page, a contact of mine was accused of child molestation and murder. It was enough to drive her and her family to tears, and for her to threaten to remove her Facebook profiles. Luckily, with the support of her friends, she’s rallying round and ready to fight back.

On another page, the stories about me and my daughter Leigh were reposted, along with another accusing someone else of being a paedophile (and posting his telephone number).

And then this page appeared – the lovingly named ‘Nonce Watch‘. On this page another nasty accusation against a guy who has done nothing wrong.

dougieNow, Maddie is in the news again recently, so this would pique the interest of lots of people. Did Dougie say this? No, I have no doubt that he didn’t. It’s just another attack – in fact Dougie had been threatened only hours earlier that the admin of Nonce Watch would ‘make his life hell’.

So, surely Facebook would delete the post, if not the page?

Many of my contacts and I reported the above pages as harrassment, amongst other things. The image above is clearly harrassment, right?

Facebook think not:

nonceGee, thanks Facebook.

Then it gets worse…

My daughter shares my fighting spirit, and posted links to my original blog on this subject on the posts on the ‘Alex Wood‘ page (which by the way we believe is run by Joshua Bonehill and not indeed Alex Wood, although who knows).

Here are some of ‘Alex’s’ responses to Leigh:

alex1alex2

Surely harrassment, no? This isn’t the first time ‘Mr Wood / Bonehill’ has resorted to this (this is another fabricated slur he posted and I replied to with a link to my blog):

shagUnfortunately I was banned from the page before I could take him up on his eloquent offer… 😉

Again, many people reported the page to Facebook, and each and every one of us had the same response as above.

To my mind, both of these pages are clearly set up purely to harrass the enemies of Joshua Bonehill – it’s not just Leigh, Maggie and I, it’s many other innocent people who are having their reputations slurred on the Internet, and Facebook are aiding and abetting this by not taking it seriously.

Why bother having a ‘report this page’ facility if they then ignore the contents of a reported page or post?

I realise that Facebook is free, and we’re a country that believes in free speech; but I can’t stand idly by while people (whether I know them or not) are consistently hounded on the 5+ new pages that spring up a day.

I’d appeal to everyone to report the 3 pages detailed in this blog post, I’ll be writing a full post on how to report a page later today so look out for it!

In conclusion, Facebook needs to tighten up its reporting reviewing facility and start taking this seriously before someone gets hurt.

Have you had success in getting a page or post removed? Or is your experience similar to the one recounted here? I’d love to hear your point of view – please comment below 🙂

 

*** Edited to add***

Mr Wood’s response:

parklifeMy response:

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What You Didn’t Do Yesterday Online That Lowered Your Rank [infographic]

A guest post by Tasty Placement

When I first started writing online, I really only thought about my interests and what I wanted to share while hoping that those were the same interests of others. If all went well, someone saw the post, linked it to someone else and a kind of web wildfire would spread throughout the virtual lands. However, it’s a little bit more complicated than that. Those who write for a living online and depend on a high search engine rank are always looking for ways to connect better to their readership while also bringing in tons of new readers. I heard about this new study that looked at the importance of “Testing Social Signals,” which came in a neat little infographic by Tasty Placement. The infographic poses a simple question, “Can social media activity boost organic search ranking?” While that seems certain, there are some factors that actually make this more complicated than most would think.

The infographic details how six websites were created in similarly populated US cities with websites focused on the same niche. The domain name included the city name and a specific home service. Tasty Placement took it a bit further by promoting websites each through different social media like Google+, Twitter and Facebook. While promoting, they did what we do: follow their rankings in search engines with eager anticipation.

For those of you who love Google+, the infographic details how one targeted website generated more than a 100 Google Plus followers and raised considerably upward in its search engine rankings. Another website targeted specifically to Google Plus One yielded a slightly lower rank but overall still much higher the websites targeted to Facebook or Google. Is it any surprise that Google would favor its own social media?

All of the sites yielded some results, except for the one which was left to its own devices and had no social media promotions. While the study proved something that we have come to suspect, it was nice to see which social media connections really improved the ranking. Obviously, websites owners and bloggers are rewarded for using Google’s own system with higher rankings. Still, I was also wondering what would have happened if one website had been connected to all the social media. I can only see that being a rocket of high rankings.

This infographic was designed and developed by TastyPlacement, Inc. Click here to visit their site.

Click on image to see full sized version.

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50 things you could do today to promote your website…

… or 50 Shades of Yay!

If you can manage to put down Mr Grey, and drag your mind back to your business ;) let’s take control of your website.

twitter logo map 09

twitter logo map 09 (Photo credit: The Next Web)

For any small business owner it’s easy to feel shackled to your website, chained to Google, and to tie yourself in knots worrying about how to bring in the traffic.

My 50 Shades of Yay will give you release from all of that frustration, allowing you to fulfill your potential and giving life to your website.

50 Shades of Yay!

50 Shades of Yay is an ebook split into 5 different areas of promotion. This blog post aims to give you a sense of each section, but you’ll need to download the ebook to get the full 50 (don’t worry, it’s free).

Yay! 1 -SEO

1: Check your page titles

Your page titles are the words that appear at the top of the browser window. For example on the front page of my website, mine says ‘Social Media Marketing Support – NikkiPilkington.com – Internet Marketing Expert UK’. Titles are one of the most important aspects of SEO, as they tell Google where to put you. Change yours to describe what you do, not just to say ‘MyCompany.com’. Make each page’s title different. You should be able to do this in your Content Management System.

2: Work on your META descriptions

Although general theory says that the description tag isn’t used in determining where a website is placed in a search engine, it is still an important part of SEO. Your description is the thing that will make people click through to your site – if it’s dull, people won’t click. Again, every page should have a different description tag, and you should be able to do this through your CMS.

Want the other 8 Yays in this section? Download the free ebook now and please share with other people!

Yay! 2 – Blogging

1: Sort out your tags and categories

Tags are like keywords for your blog – you should add 4 or 5 to each blog post. Let’s say you wrote a blog post about children needing sunblock in the summer – your tags could be: children, kids, summer, sun care, skincare.

Categories are there to help you and your readers, so use them. They’re different to tags in that they can be more generic, and relate to areas of interest, topics, rather than specific posts. So, a telemarketing blog may use categories such as these: telemarketing, telesales, appointment setting, business development, lead generation. All related to telemarketing, but in different areas.

Tags and categories help search engines and readers – use them!

2: Write an editorial calendar

If you’re rubbish at blogging, the best thing you can do is put together an editorial calendar. This is a document that plans your blog posts for the next month, 3 months, however long you want. It not only makes you think about what you’re going to write, it gives you a sense of resposibility to then write it :) WordPress has a great plugin called Editorial Calendar  that allows you to look at each month at a glance and enter topic ideas for the future. Or just make your own in Word and stick it above your desk!

Want the other 8 Yays in this section? Download the ebook now and why not mention this blog post in your next blog?

Yay! 3 – Twitter

Image representing Twitter as depicted in Crun...

Image via CrunchBase

1: Ask for the business

We’re so bombarded with people telling us that we shouldn’t use Twitter to sell, and social media is about being social, that we’re scared to put a foot wrong.  I’m not saying those statements are wrong – anyone who has known me for any length of time knows I’m a great believer in the ‘Social’ in social media.  However, most of us are there to build our businesses – we’re not just in it for a laugh. So I’ll be interested to see how many of you take up my next challenge – which is to ask for the business.  Not from your followers, but from people they know.  In the true spirit of networking, ask your followers if there’s anyone they could refer you to:

–       Who do you know who needs xxxx, I’d love an introduction

–       If anyone says they’re struggling with xxxx pass them my way, I may be able to help

–       Do you know someone looking for xxxx, please introduce me to them

No hard sell, no desperate please, just straightforward networking. If you see others posting this kind of thing, think about who you’ve seen or know who has been saying they have that particular problem recently, and introduce them.  I get a lot of my suppliers from Twitter, but I also post Tweets looking for suppliers that get no response – one of those could be one that may bring you business.  So go on, ask for the business – I dare you ;)

2: Track your results

As in anything, it’s nice to see how well you’re doing on Twitter. There are many tools out there to measure Twitter impact, both free and paid. Twittercounter www.Twittercounter.com will track the amount of followers you have, predict how many you’ll have in X days and allow you to see how many Tweets you’re sending a day. Tweetstatswww.Tweetstats.com – this is an amazing free application that will graph your Tweet stats for you.  Tweetreachwww.Tweetreach.com – will tell you how many people your Tweets reached, counting reTweets – well worth playing with.  SocialMentionwww.socialmention.com – allows you to track mentions of your name in various social media and is very addictive! There are many paid Social Media tracking systems out there – of these, in my opinion, Sprout Social is the best – www.sproutsocial.com. Pricing starts at $39 per month.

Want the other 8 Yays in this section? Download the ebook now – then please pay it forward by Tweeting about this post.

Yay 4! – Facebook

1: Update your description

I see many Facebook Business Pages not using their description effectively. The ‘about’ description is the text that will appear when someone shares your page on their profile – use it to fully describe your page so people will know what it’s about. Change it regularly and track what works best.

2: Highlight a post

Once you have written a post on your Facebook page, if you hover next to your name and click the star, this ‘highlights’ the post. What this means is that the post is made double width and thus gets more attention from visitors to your page. I’ve used this to good effect to promote my 30 Day Challenge books, so it’s well worth doing for important posts.

Want the other 8 Yays in this section?  Download the ebook now – please consider posting this to your Facebook wall and share the love 🙂

Yay 5 – Extras

1: Pinterest – rename your boards

When you first start with Pinterest, it’s tempting to give your boards funky and funny names – but that’s going to do you no good in search. Look at your boards and give them names that mean something and are likely to show up in a search. As an example, my board called So True is never going to turn up in a search (which doesn’t matter because it’s only quotations and funnies) but my board named Business Blogging Beginner To Pro, and the one called Facebook for Business, does show up. Don’t just give your boards generic names such as ‘blogging’ and ‘telemarketing’ – think this through as an SEO exercise and use your keyphrases where you can.

2: Forums – change your signature

Often when you sign up to a forum such as UK Business Labs, you’re entitled to use a signature file with links. You set it up, include a bit of HTML to create a signature, and Bob’s yer uncle, your signature is set in stone, to be appended to any post you make. If you’re like most people your signature will stay as it is for months, maybe even years, with no change. But if you regularly change your forum signature you not only create interest within the forum itself, you’ll be developing varied links into your site (which Google loves).

Want the other 8 Yays in this section? Download the ebook now and consider sharing this post on Pinterest, in forums, LinkedIn etc.

Bonus Yay!

1: This post – share it on your networks ;)

Yes, that benefits me, of course. However it also benefits you. Why? Well, for one, your networks will appreciate the share and probably remember you for it, making them more likely to recommend your content in future. Secondly, if you tell me that you’ve shared it, *I’M* more likely to promote your content and share your Tweets etc in future.

So, go ahead, Tweet, Facebook, LinkedIn, Stumble, Digg, Pin, Blog and more – and if you’d like to offer ebook as a free download on your own website please drop me a line on nikkipilk@gmail.com

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Need Social Media, Marketing, Writing or Sales help in 2013?

You’ve been asking us for a while to bundle some of our ebooks together, and what better time to do that than at the beginning of a new year?

Whether you’re looking to up your Social Media Marketing, finally getting around to writing that ebook, or are looking to kickstart your Marketing and Sales in 2013, we’ve got a Bonanza Bundle for you!

Bonanza Bundle #1 – Social Media Marketing ebook Package

6 of our best selling ebooks – from Twitter to Facebook, Linkedin to Google+, with Blogging and SEO thrown in – if you’re wanting to know more about promoting your website, this bundle is for you.

Find out more here.

Bonanza Bundle #2 – Sales & Marketing ebooks Package

From finding the customers to closing the sale and everything in between. Find out where your customers hang out, how to lead them through the sale, when to start talking about price and more with this great bundle.

Find out more here.

Bonanza Bundle #3 – Writing & Ebook ebook package

Maybe 2013 is the year you want to see your name on the front cover of a book? If publishing a book or ebook is your dream, this bundle is definitely for you – from sourcing ideas, finding out what will sell, planning and writing the book, through to promoting and marketing your tome, everything you need is here.

Find out more here.

Whichever of our great bundles you decide upon, you’ll definitely get off to a great start in 2013.

At the great price of just £5 per bundle, why not get all 3?

Happy reading!

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Keeping in Touch with Customers Over the Holidays – Automating Blog & Social Media Posts

A guest post by Gina Smith

You have big plans to take some time off during the holiday season. One problem – you don’t want to lose the momentum of your blog and Social Media posts you’ve worked so hard throughout the year to build. No worries – you can still wake up Christmas morning without having to worry about posting to your blog or social accounts. Below are some helpful tips to consider:

Automate Blog Posts
First, if you aren’t already doing so, set your blog to replicate across your social networks. Each blog provider is a little different, so consult the help section or ask your webmaster how to integrate with your Social Media sites. While you are looking into this, check the steps of how to automate your blog posts. Most blogs, including WordPress and Blogger, include this capability. Once you integrate and automate, you can set up content to post automatically throughout the holidays.

Establish a Calendar
Pre-plan what and when you want to post. If you will be on vacation, consider posts which are less likely to generate comments you will need to immediately address. Also, perhaps think about including posts which are less “business” related. Do you have a favorite recipe to share? Or, how about a list of last minute gift ideas. And, of course, don’t forget a fun greeting Christmas morning and a Happy New Year at midnight on January 1st.

Become Familiar with Facebook Scheduling
Did you know Facebook offers a scheduling feature right in the application itself? Here’s how to use it. First, write your post and attach any tags, photos, videos, etc. Next, look to lower left corner of your post. You will see a clock symbol. Click this to set the year, month, day and time. You can schedule posts up to 6 months in advance, and even backdate posts in your timeline.

Explore Third-Party Providers
There are a number of third party providers which you can use to automate your Social Media posts. One of the most popular is HootSuite, which is used by a number of larger corporations. There are both free and paid versions. Both allow you to manage and automate posts for a number of Social Media sites, including Facebook, Twitter, LinkedIn, Foursquare, Google+ Pages, and even WordPress, among others. The paid version includes analytics, additional social profiles, and other neat features. Buffer and TweetDeck are also popular third part providers to consider. Always be sure to thoroughly research the options, features, terms and conditions, etc., of any third party provider and choose one which best fits the needs of your business.

So, no need to fret about your blog and Social Media posts over the holidays. With a little pre-planning, you can easily sustain momentum with your customers all the way into the new year!

Gina Smith writes freelance articles for magazines, online outlets and publications on behalf of a number of companies, including Global Response. Smith covers the latest topics in the business, golf, tourism, technology and entertainment industries.

LinkedIn gets up first, but Pinterest stays up later…

Stats and research fascinate me, and I’m constantly experimenting with the best times to post on various Social Media sites, so this fab infographic from Social Caffeine had me squealing with delight (yeah I know, I’m easily pleased).

Based on their research, all of the different sites have very different optimal times to post.

So, for example, LinkedIn users seem to be early risers, and it’s better to post your content there between 7 and 9am, but your average Twitter post isn’t going to do so well until about 1-3pm. Pinterest users stay up late and pins get clicked on into the early hours, whereas your average Google+ user isn’t paying much attention between 6pm and 8am.

You might think it doesn’t really matter, but if you take the info in the infographic below, and use it alongside a blog post I wrote recently about spreading out your blog post promotion, you could increase your blog views, interaction and enquiries massively.

Give it a go and let me know how you get on!

Facebook fanpage timeline tutorial [infographic]

Looking for help setting up your Facebook Fanbase Timeline? This infographic from Brand Graphics should help 🙂

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