Need a customer support phone number for Google?

STOP PRESS – READ THIS FIRST!

OK, we get a lot of visits to this page. We also get a lot of phone calls to our office, and comments left below, the majority of which I remove for being abusive. So I’m afraid I’m going to shout: WE’RE NOT GOOGLE! All we’ve done is provide a customer support phone number for them – in the post, below. Please stop calling us and asking poor Leigh: “Are you Google?” or we’ll consider setting up a premium number…. thanks!

When you’re spending money with Google, it’s nice to know you can get hold of them, right?

Well they don’t make it easy, but there is a number that connects to their very helpful customer support department in Ireland. Make sure you know your Customer ID number (in the top right hand corner of your Adwords account), then give them a call on 0845 358 0038 – you have to press 2 and then enter your ID number once connected.

They’re very good at calling back when they say they will, and can sort most problems very quickly.

[Edited to add 14/08/09 – an email in today tells us: “Your Google phone number has been very good but they have changed the option 2 to enter your ID and then give a recorded message to got to the web help menu. “]

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About Nikki

Author of many 30 Day Blogging Challenges, Nikki spends her time helping small businesses with Internet Marketing and Social Media Marketing. With 17 years of experience, she hasn't yet found someone she couldn't help to get more business from their website.

Comments

  1. Christine Burney says:

    Get this popup for antivirus 2009 off my google home page. Even if google recommend we download it
    I DON’T WANT IT

  2. You know we’re not Google, right?

  3. while looking for a google support # myself (in the usa, aww) I see this awesome comment from Christine, and it made me laugh enough to make a comment about it!

    yeah, I know I ruined just about all of the funny part.

  4. Byron Wells says:

    Alright guys

    What about if you need to get hold of someone from Google Adsense Team??

  5. Paula Davis says:

    I have a charge on my account that I did not authroize I need to speak with someone immediately. 513 591-9705

  6. OK, I’ll post this again – WE’RE NOT GOOGLE!!!

    Calling our office number and shouting at us isn’t going to help you – BECAUSE WE’RE NOT GOOGLE.

    Leaving messages here asking for us to call you or do something with your account won’t help – BECAUSE WE’RE NOT GOOGLE.

    We’re an Internet Marketing company who have provided the above number for you to call Google. USE THAT NUMBER NOT OURS – PLEASE!

  7. Hi, I’ve got a problem with my analytics account..

    No. It’s no good. I haven’t got the heart to write a proper wind-up. 😉

  8. Watch it fanboy 😉

  9. I bought some Swimming Googles over the web and they leak.

    Please issue me a refund immediately!

  10. Nikki – if you aren’t going to do it, can I copy your post, surround it with Adsense Units and have

    To contact Google Click Here ====================>

  11. I see you have clearly printed the Google number in BOLD there, nice and big so peeps can see it. Why then do they go to the bother of getting your office number to call. The mind boggles, it truely does!!!

  12. Can you get my website to #1 on every page of Google, though? I have a budget of $100!

  13. Alfred, for that money we can get you there twice 🙂

  14. New Years Day and already we’ve had the first call of the year asking us to help someone find the email address they used to open up their Gmail account…

    I’ll say it again – WE’RE NOT GOOGLE!!!!! The number you need (0845 358 0038) is clearly in the above post, and it’s not the one for our office.

  15. We’re still not Google, so no, we can’t remove your wife’s car regstration plate from Google Maps… *sigh…

  16. And no, we can’t remove your competitors’ websites from the Google listings, even though you are better than them, BECAUSE WE’RE NOT GOOGLE!

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