Two things have happened today to make me wonder whether some people really ‘get’ the whole online thing.
First, my UK passport needs renewing. So off I go to the relevant website to renew it. There’s a nice link to renew my passport online, so I click it. But on reading I realise that I can’t actually renew my passport online. What I can do, is fill in an online form, that will then trigger a proceudre. This procedure seems to be to POST me the form I’ve filled in, along with a list of things I then need to POST back. So, not a ‘renew your passport online’ service at all then? And to make it worse, to receive the renewal form to a UK address takes up to a week! I may as well just walk into a post office and pick up a form myself!
